If you need to cancel your Citadel account, you can access this option at any time for your no-contract subscription as an account administrator.
Cancel your account:
- Export any reports or data you need before canceling.
- Log into your Citadel cloud portal with an administrator profile.
- Click your profile icon in the upper right-hand corner, then click Settings.
- Scroll to the bottom of the page and click Cancel Account.
- Select the reasons for your cancellation and click Send.
- A member of our support team will process your request and provide a confirmation email once the request has been completed.
Note that all account data is permanently purged for accounts that are inactive for longer than 12 months. Refunds are not granted for "unused" features, devices, users, or services, and time clocks and accessories purchased are not returnable after 30 days. There is no option to return the devices to Workwell. Contact a local electronics recycler to research options (not at the expense of Workwell) for the responsible disposal of such equipment that you no longer have a need for. If you have any questions or concerns, please refer to the End User License Agreement or contact our support team.