Billing Information

Easily update your payment information from the Settings section of the web portal. 

To complete the steps in this article, you must be an administrator or have the necessary view and/or edit permissions enabled. If you believe you should be able to complete the steps and are not able to, reach out to your account administrator to discuss updating the settings for your Role.

Notes: 

• Your fees are charged automatically monthly to your preferred payment form. If you prefer to pay annually, contact our team through the chat feature in your cloud portal to set this up.
• It is the sole responsibility of the account administrator to manage all aspect of the account.  The Workwell team will not make changes to your account, such as modifying the price plan, removing unused devices, or any other settings.
• Citadel does not require an annual contract or commitment. You can cancel your membership at any time.
• Refunds are not granted for unused features, devices, users, or services. For more information, refer to the End User License Agreement.
• If you are tax-exempt, visit this article.

Edit your billing information:

1. Log into the Citadel cloud portal.
2. Click on your profile icon in the upper right corner.
3. Select Settings.
4. In the Billing Settings, click Payment Method, Edit eCheck, or Edit Credit Card to begin editing.
5. Enter your updated billing information.
6. Click Save eCheck or Save Credit Card.
7. Scroll to the bottom of the screen and click Save to apply your changes.