Adding a Time Clock

To complete the steps in this article, you must be an administrator or have the necessary view and/or edit permissions enabled. If you believe you should be able to complete the steps and are not able to, reach out to your account administrator to discuss updating the settings for your Role.

Get Started on the Citadel time clock:

1. Connect the time clock to your router with an ethernet cable.
2. Power the time clock on. 
3. Tap Let's Get Started to begin.
4. The time clock will check for any updates, click Continue. 
5. Follow the steps on the screen to connect your time clock to your account.

Add the time clock in the web portal:

1. Log into your Citadel web portal. If you have not created a Citadel account yet, click here.
2. Click on Time Clocks in the side menu. 
3. Click Add New. 
4. Add a Time Clock Name and optional Description.
5. Enter the Device ID provided on the time clock.
6. Set the Time Zone.
7. Click Add. 

Finish setting up the Citadel time clock:

1. After adding the device to the account, tap Network Settings on the time clock.
2. Select LAN and continue once connected.
   • You can switch the device to WIFI after successfully adding it to the account. 
3. Set your admin PIN to access the admin menu on the time clock.
4. Wait for the confirmation screen on the time clock confirming a successful connection.

A note on the Admin Passcode:

The Admin Passcode created by the account administrator during the clock's onboarding process should be a secure five-digit PIN and not shared. To change the Admin Passcode for the time clock, reach out to our support team for assistance, as this cannot be done from the cloud account or device and requires a factory reset.