In some cases, remote workers may not have a reliable internet connection. The Citadel app offers the ability for employees to punch in while their smartphone is offline and their punches will sync to the account once they have an internet connection.
To complete the steps in this article, you must be an administrator or have the necessary view and/or edit permissions enabled. If you believe you should be able to complete the steps and are not able to, reach out to your account administrator to discuss updating the settings for your Role.
All changes made to a policy will apply to all users assigned to that policy.
Enable offline smartphone punching:
- Log into your Citadel web portal.
- Click on Policies in the side menu.
- Go to the Punch Management section.
- Select the policy assigned to the users.
- Set Allow Smartphone Punch to Yes.
- Set Unrestricted Offline Punches to Yes.
- Scroll to the bottom of the screen and click Save.