To log into the Smartphone app, you will need your organization’s site name, your PIN, and the correct permissions. Once logged in you can punch, transfer departments, view who’s in, and run reports.
To complete the steps in this article, you must be an administrator or have the necessary view and/or edit permissions enabled. If you believe you should be able to complete the steps and are not able to, reach out to your account administrator to discuss updating the settings for your Role.
Log into the smartphone app:
- Open the Citadel app from your mobile device.
- Enter your organization's site name and click Next.
- Enter your PIN number and click Next.
View your site name:
- Log in to the web portal.
- Click on the profile avatar located in the upper right corner of the window.
- Select Settings from the dropdown menu.
- View the Company Website in the General Settings section.
- The company site name is the first section of the Company Website.
View your PIN:
- Log into the web portal.
- Select People and click on your profile avatar.
- Go to Authentication under your name and view your PIN.
Log out of the smartphone app:
- Click your user icon from the home screen.
- Select Log Out.