How do I update the PIN/passcode for the timeclock?

The Admin Passcode created by the account administrator during the clock's onboarding process should be a secure five-digit PIN and not shared. To change the Admin Passcode for the time clock, reach out to our support team for assistance, as this cannot be done from the cloud account or device and requires a factory reset.

Any user with a role that has the necessary Time Clocks permissions can access the time clock menus using their PIN, fingerprint, or badge. This article provides step-by-step instructions for adding or updating authentication methods to access the time clock menus. To learn how to enable user access to the time clock menus, please visit our Roles articles.

This article assumes you are an administrator or have a role with the necessary permissions to view and edit People. If you feel you should have the ability to view or edit the information provided in this article and do not, reach out to your account administrator to update your profile. 

Add or edit a PIN:

1. Log into the Citadel web portal. 
2. Click on People in the side menu.
3. Select your user profile.
4. Under your name, click on the Authentication tab.
5. Click the edit icon or click the space next to Identification. 
6. Click the + icon to add a new ID Type. 
   • If there is already a PIN, click the ID Number to edit it. 
7. Click ID Type and select PIN from the dropdown.
8. Add a new ID Number between 4 and 7 digits.
9. Click Save. 

Add or edit a badge:

1. Log into the Citadel web portal. 
2. Click on People in the side menu.
3. Select your user profile.
4. Under your name, click on the Authentication tab.
5. Click the edit icon or click the space next to Identification. 
6. Click the + icon to add a new ID Type. 
   • If there is already a badge, click the ID Number to edit it. 
7. Click ID Type and select Badge from the dropdown.
8. Enter the number on the badge as the ID Number.
9. Click Save. 

Add or edit a fingerprint template:

1. Authenticate at the time clock as an administrator or user with the necessary User Management permissions:
   • Tap the screen and enter your PIN or admin passcode.
   • Scan your Badge. 
   • Scan your Fingerprint. 
2. If authenticating with your PIN, Badge, or Fingerprint, select Dashboard. 
3. Tap User Management. 
4. Select the User's profile icon or search for their name using the search bar. 
5. Select a finger from the list to register or replace.
6. If replacing, tap Replace Finger.
7. Have the user scan their print 3 times. 
8. Once you have successfully registered the finger, test the fingerprint by tapping on the test finger option.
9. You can finish the process by clicking Done.