While you are not able to permanently delete a person from the Citadel account, you can archive people who are no longer members of your workforce.
What Happens When You Archive a Person?
- The person is removed from your active workforce and no longer counts toward your price plan.
- All biometric templates for that person are permanently deleted within 30 days.
- The person can be unarchived later, but biometric registration must be completed again on the time clock.
- If you have seasonal personnel, you can archive and unarchive as needed.
Archiving is recommended for former employees or seasonal workers who are not currently active.
Who Can Archive a Person?
To complete the steps in this article, you must be an administrator or have the necessary view and/or edit permissions enabled. If you believe you should be able to complete the steps and are not able to, reach out to your account administrator to discuss updating the settings for your Role.
Important Account Management Notes
It is the sole responsibility of the account administrator to manage all aspect of the account. The Workwell team will not make changes to your account, such as archiving people or devices, or adjusting any other settings.
How to archive a person:
- Log into your Citadel web portal.
- Click People in the side menu.
- Click the person's profile.
- Click the Status field and select Archived.
- Click Save.