How do I change the account administrator?

The account administrator plays a crucial role in managing the portal and has elevated permissions for essential tasks. If your current account administrator has left your organization or is no longer available to manage your account, you will need to assign a new administrator to ensure the smooth operation of your portal. However, the process will require authorization from the account owner.

Notes:

• Fill out the form completely and legibly to ensure a smooth and efficient process. Incomplete or illegible forms will be returned.
• If you still have access to an existing administrator profile, you can add a new administrator and archive any existing administrators without the need to contact the support team.

Change the account administrator:

1. Download the Change of Admin form attached to this article. 
2. Open the form and fill in all portions.
3. Save the file using DOC format.
4. Name the file Citadel_Change_of_Admin_Form_<insert company id>.
5. Attach the file to an email and send it to [e-mail].
   • If you currently have a ticket open regarding the changeover, reply directly to the ticket and attach the form to that email.
6. Set the subject field of the email to Citadel - Change of Admin.
7. Put your company name and account ID in the body of the email.
8. Provide the Verification of Account Ownership.
9. Wait for a response from our support team. Please allow up to three business days for processing.